Shipping policy
SHIPPING RATES
All shipping charges are non-refundable as service has been rendered. No exceptions.
Please be advised that once the product has been shipped, we do not refund Route Package Protection once the service has been rendered.
UNITED STATES
We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your shipping address and items selected. Shipping times start after orders have been handed off to the shipper.
CANADA + MEXICO + REST OF THE WORLD
INTERNATIONAL TAXES + DUTIES
Prices reflected on Mod + Jo do not include taxes and duties. Customers are responsible for paying any taxes and duties due during package delivery. If a package is refused by the customer and is not returned to us, we're not liable or able to provide a refund. Please be informed on the destination countries Tax and Duty rates prior to purchasing.
MULTIPLE SHIPMENTS
Your order may arrive in multiple packages due to inventory available and any backorder notices on product pages and during check out. Please review any notes on your receipt located inside of your package. Your credit card will be charged only once, during checkout.
If your order is split into multiple shipments, the shipping option chosen at checkout is guaranteed for the first shipment only. Subsequent shipments will be sent via USPS First Class Mail, as applicable.
*Delivery times go into effect when the package starts tracking, typically 1-2 business days after we receive the order. Orders placed over the weekend and major holidays are fulfilled the next business day. We also do not fulfill on weekends or holidays.
TRACKING ORDERS
When your order is ready to be shipped, you will receive a shipment confirmation e-mail with tracking information to the email address provided during checkout. Please check your spam folder as sometimes it can be misplaced. In addition, you can track your order by visiting modandjo.com and heading to the My Account section, login, and refer to your recent orders.
LOST OR STOLEN PACKAGES
Route Package protection is automatically added to all online orders placed on modandjo.com. Package insurance is a minimum of $1.55 per order or 3.8% of the order total on orders over $100. If you do not wish to receive package protection, you are able to opt-out of this service at your own risk. Please note, if your package is lost, stolen, or damaged in shipment and Route Package Protection was removed from your purchase during checkout, Mod + Jo is not responsible for package replacements or refunds.
If a package is lost or damaged in transit and is insured by Route, please file a claim within 10 days of the last shipping update. It is the responsibility of the customer to request a claim via the Route claim website. After 10 days, the request will be denied.
You can find the Route claim website here. You will need to have your email address and Route Order Number handy to file your claim.
If your package is lost or damaged in transit and Route insurance was not selected/removed by the customer, therefore not purchased, it is the responsibility of the customer to request a claim via USPS or with the shipping courier service that was used.
Mod + Jo is not responsible for lost, damaged, or stolen packages that are not insured by Route.